Privacy Policy

Last Updated: January 2025

1. Introduction

TwinFlame ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you consent to the data practices described in this policy.

2. Age Requirement

The Service is exclusively available to individuals who are 21 years of age or older. By using the Service, you represent and warrant that you are at least 21 years old. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected information from someone under 21, we will take immediate steps to delete such information and terminate the account.

3. Information We Collect

3.1 Information You Provide

  • Account Information: Email address, password, and authentication credentials
  • Profile Information: Name, date of birth, gender, location, photos, biographical information, and preferences
  • Communication Data: Messages, photos, and other content you share through the Service
  • Payment Information: Subscription and payment details processed through third-party payment processors (Apple, Google)

3.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers, mobile network information
  • Usage Data: How you interact with the Service, features used, time spent, and navigation patterns
  • Location Data: Approximate location based on IP address or GPS (with your permission)
  • Technical Data: IP address, browser type, access times, and referring website addresses

3.3 Third-Party Authentication

If you choose to sign in using Apple, Google, or Microsoft, we receive basic profile information (name, email) as permitted by your account settings and the third-party provider's privacy policy.

4. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve the Service
  • To create and manage your account and profile
  • To facilitate matching and connection features
  • To process transactions and manage subscriptions
  • To send you notifications, updates, and service-related communications
  • To detect, prevent, and address technical issues, fraud, or abuse
  • To comply with legal obligations and enforce our Terms of Service
  • To analyze usage patterns and improve user experience

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 With Other Users

Your profile information, photos, and messages are shared with matched users as part of the Service's core functionality. You control what information is visible in your profile.

5.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information.

5.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information through your account settings
  • Deletion: Delete your account and associated data by using the delete account feature in the app
  • Opt-Out: Unsubscribe from marketing communications (service-related messages may still be sent)
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at the email address provided below or use the in-app settings.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to such transfers.

10. Children's Privacy

The Service is not intended for individuals under 21 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@twinflame.app
Subject: Privacy Policy Inquiry